1. Introduction
1.1 Fresh Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms come into effect upon their publication on this page with no retroactive effect regarding bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Fresh Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to be able to play for real money on Fresh Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Fresh Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). In the event that our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a shared network (dormitories, fraternities, etc.), or from the same household, we strongly suggest they contact our support service before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure they are the only person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and digits. The minimum suggested length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or promoting terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month on any inactive credited account. In such a case, the said fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the possibility to recover the remaining funds on their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Acceptable proofs of address include bank statements, payslips, water, gas, or electricity bills, and landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If the user cannot provide any of these supporting documents, they must inform customer support.
3.3 All Fresh Casino accounts may be subject to a general or specific verification concerning the player's age, identity, payment methods as well as compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Fresh Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the specified timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must correspond to the information provided by the player when creating their Fresh Casino account. The player agrees to inform customer support of any changes in circumstances to keep their account up to date and verified by providing supporting documents.
3.7 The player must submit a complete file with authentic, legible and good-quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents are received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Fresh Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process financial transactions, and therefore agrees to be bound directly by the terms and conditions of these partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Fresh Casino account holder.
4.5 The list of available payment methods may vary depending on the company's discretion and/or the player's geographical area.
4.6 By choosing to gamble with real money, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be refundable under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the general terms of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with standards imposed on us as part of anti-money laundering efforts.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper completion of a payment, we reserve the right to choose the method for disbursing the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a disbursement method of our choice even if it is not the one initially requested. Withdrawal requests from non-repayable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise indicated in the Promotional General Terms, or except at our discretion, for example for players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unactivated free spins (see Bonus General Terms).
5.10 If one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in the event of a breach of these Terms and Conditions. The player will be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use proper and respectful language in interactions with members of the Fresh Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter‑terrorism financing laws and must, in this regard, exercise due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public searches and to perform checks to verify the accuracy of the data supplied.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we cannot verify their identity, no activity may take place from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds in the account at the time of freezing and/or closure, unless we need to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication supplying information/documentation should not be regarded as final in this respect.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures required by law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be counted towards the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.freshwithdrawal.shop) and does not include other sites we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will become effective exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Personal Data Collection
Fresh Casino guarantees that our players' personal data is always lawfully obtained and fairly processed, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user‑friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Fresh Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal data security and retention requirements. Under applicable laws and regulations, Fresh Casino is required to maintain a secure online record of all registered players. In addition, Fresh Casino must retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player's last transaction or account closure. Fresh Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Fresh Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is not in any way linked to the player's personal information, but aims to provide an increasingly optimised and personalised gaming experience. Please note that the website www.freshwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Fresh Casino may send registered members informational and/or promotional content via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer service at [email protected] and according to the instructions on the Website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event that a wager is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to reject your account registration or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Fresh Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, as far as possible.
13.2 Fresh Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such a case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to withhold funds remaining in the balance. If it is not possible to pay the full balance at once, due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold those amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Fresh Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc ) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have authorized or allowed (intentionally or not) someone else to access or play on your account ;
f. If you did not play solely for your own personal entertainment (i.e. you played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat Fresh Casino, increase your chances of winning or that you have adopted irregular betting habits and/or staking strategies. Thus, any use of automated programs or devices but also any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account maliciously.
k. If you exploit an anomaly to your advantage of elements listed below but not limited to, the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino in any of the above-mentioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from company business accounts.
14.3 After filing a dispute concerning a deposit issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the amount returned will accurately reflect what is due to the player and be proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
14.10 Where possible, refunds will be made using the same method as used for deposits. In the event the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player must refer to our complaint handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or not the refund, will not exceed 72 hours from receipt of the request.
